BOOKINGS AND PAYMENTS | Phone or email us first to check availability. Provisional bookings can be made at this time. We require completion of a booking form, together with a deposit (or full payment if booking late). All payments should be by cheque or bank transfer with all transfer charges to be paid by you. Bookings from Spain (and other Euro countries) can be paid in Euros. Payments from other countries should be made in Sterling.
CONFIRMATION OF BOOKING | All bookings are provisional until we receive some form of payment, either a deposit or payment in full.
CANCELLATIONS | Notice must be given in writing (and it is preferable, for you and us, if you phone as well because our post can be a little slow) if you wish to cancel your booking at Luz de Luna Retreat. The deposit is non-refundable. . If the cancellation is less than 2 weeks before departure, 50% of the total fee will be retained: if the cancellation is 7 days or less before departure, the total fee will be retained. No refunds can be made once participants have arrived at Luz de Luna Retreat.
INSURANCE | A condition of booking is that you have a comprehensive travel insurance. This will cover you against having to cancel for any good reason, as well as for ill health, losses and the usual insurance risks.
AMENITIES | All information is correct to the best of our knowledge, at time of going to press. However, due to weather conditions, maintenance work, mechanical faults, or other situations outside our control, some amenities described may become temporarily or permanently unavailable.
LIABILITY | We do not accept liability for • any of the above events, or others beyond our control • loss or damage to your personal property • medical or psychiatric conditions that develop during or after a workshop. Your travel insurance policy should cover these and other occurrences.
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